The person at the center of this case
Janeth Ortiz Mercado
Missing Person · Open
7 years waiting · since 2019
Missing Person: Janeth Ortiz Mercado
Justice for Janeth Ortiz Mercado — the trail went cold in 2019, but the truth hasn't.
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Key leads to think about
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witness
Lead #1Were there any witnesses to Janeth crossing the border on April 25, 2019?
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contact
Lead #2What were the circumstances of her border crossing and who was she traveling with?
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evidence
Lead #3Has any physical evidence or remains been discovered in the border region since her disappearance?
Janeth Ortiz Mercado, a 35-year-old woman, was last known to be crossing the border in southern Arizona on April 25, 2019, and has not been heard from by family since. The circumstances of her disappearance remain unclear, with no confirmed sightings or contact after that date. Anyone with information about her whereabouts is urged to contact the Phoenix Police Department.
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More leads to consider
Beyond the top three above — each detail below could be the thread that pulls this case open.
💡
clue
Lead #4Why has there been no contact from Janeth with family members for over five years?
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Even the smallest detail could be the key to solving this case.
Official wording
Source Narrative
NamUs case MP74750. Missing person: Janeth Ortiz Mercado.
Last known contact: 2019-04-25 in Unknown, Maricopa, AZ. Circumstances: On 4/25/19 Janeth Ortiz Mercado was last known to be crossing the border in southern Arizona and family has not heard from her.
Demographics: 35 years, Female, Hispanic / Latino. Physical description: 5 ft 7 in, 187 lbs, hair: Brown, eyes: Brown.
Clothing and accessories: Clothing: Camouflaged hat, pants, and jacket Black and pink tennis shoes "saucony" brand. Investigating agency: Phoenix Police Department | 202000001706923 | 2020-10-17.
Timeline of Events
👁️
2019-04-25
Last Known Contact
Janeth Ortiz Mercado was last known to be crossing the border in southern Arizona. Family has not heard from her since this date.
Key Locations
Interactive map showing important locations related to this case
Case Information
Incident:April 25, 2019
Last Updated:September 27, 2026
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Phone: 6022626151
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Case Information
Incident:April 25, 2019
Last Updated:September 27, 2026
Have Information?
Any information, no matter how small, could be crucial to solving this case.
Phone: 6022626151
You can remain anonymous