The person at the center of this case
Janeth Ortiz Mercado
Missing Person · Open
7 years waiting · since 2019
Missing Person: Janeth Ortiz Mercado
Justice for Janeth Ortiz Mercado — the trail went cold in 2019, but the truth hasn't.
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Key leads to think about
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location
Lead #1What were the exact circumstances and location of the border crossing on April 25, 2019?
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witness
Lead #2Were there any witnesses to her border crossing or anyone who saw her that day?
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contact
Lead #3Has there been any communication or activity on her accounts since April 25, 2019?
Janeth Ortiz Mercado, a 35-year-old woman, was last known to be crossing the border in southern Arizona on April 25, 2019, and has not been heard from since. Family members reported her missing after losing contact, and circumstances surrounding her disappearance remain unclear. The case remains open with the Phoenix Police Department, and anyone with information about her whereabouts is urged to come forward.
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More leads to consider
Beyond the top three above — each detail below could be the thread that pulls this case open.
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clue
Lead #4The camouflaged clothing and specific shoes she was wearing may help identify her in photos or surveillance footage from that date.
Have information about any of these leads?
Even the smallest detail could be the key to solving this case.
Official wording
Source Narrative
NamUs case MP74750. Missing person: Janeth Ortiz Mercado.
Last known contact: 2019-04-25 in Unknown, Maricopa, AZ. Circumstances: On 4/25/19 Janeth Ortiz Mercado was last known to be crossing the border in southern Arizona and family has not heard from her.
Demographics: 35 years, Female, Hispanic / Latino. Physical description: 5 ft 7 in, 187 lbs, hair: Brown, eyes: Brown.
Clothing and accessories: Clothing: Camouflaged hat, pants, and jacket Black and pink tennis shoes "saucony" brand. Investigating agency: Phoenix Police Department | 202000001706923 | 2020-10-17.
Timeline of Events
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2019-04-25
Last Known Contact
Janeth Ortiz Mercado was last known to be crossing the border in southern Arizona. Family has not heard from her since this date.
Key Locations
Interactive map showing important locations related to this case
Case Information
Incident:April 25, 2019
Last Updated:May 20, 2026
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Phone: 6022626151
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Case Information
Incident:April 25, 2019
Last Updated:May 20, 2026
Have Information?
Any information, no matter how small, could be crucial to solving this case.
Phone: 6022626151
You can remain anonymous