The person at the center of this case
Suzanne G. Lyall
Missing Person · Open
28 years waiting · since 1998
SUZANNE G. LYALL
Justice for Suzanne G. Lyall — the trail went cold in 1998, but the truth hasn't.
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Key leads to think about
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vehicle
Lead #1What happened during the bus ride from Crossgates Mall to Collins Circle? Were there other passengers or witnesses on that specific route that evening?
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location
Lead #2Why was Collins Circle the intended destination, and did she have plans to meet anyone there that night?
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contact
Lead #3Given her known interest in online conversations, were there any digital contacts or relationships that may have been relevant to her disappearance?
Suzanne Lyall, a 19-year-old SUNY Albany student, disappeared on March 2, 1998, after leaving her job at Crossgates Mall and boarding a bus toward campus—she was last seen exiting at Collins Circle around 9:45 p.m. and has never been found. Nearly three decades later, the circumstances of her disappearance remain unclear, with no confirmed sightings or remains recovered. Anyone with information about her whereabouts or what happened that evening is urged to contact the FBI Albany Field Office.
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More leads to consider
Beyond the top three above — each detail below could be the thread that pulls this case open.
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witness
Lead #4Have bus drivers or passengers from that March 2, 1998 evening ever been fully interviewed about what they observed?
Have information about any of these leads?
Even the smallest detail could be the key to solving this case.
Official wording
Source Narrative
March 2, 1998 Albany, New York Suzanne Lyall was last seen on the evening of March 2, 1998, at approximately 9:20 p.m., as she departed her place of employment at the Crossgates Mall in Guilderland, New York. Lyall was known to have boarded a Capital District Transit Authority bus heading to Collins Circle at the State University of New York (SUNY), at Albany, New York, where she was a student.
It is believed that she exited the bus at Collins Circle at approximately 9:45 p.m. and has not been seen since that time.
Remarks: Suzanne Lyall has a light brown birthmark on her left calf, a mole on her left cheek beneath her ear lobe, and a surgical scar on her left foot. Lyall was last seen wearing a long black trench coat, a black shirt, and blue jeans.
She was carrying a black book bag or tote bag. Lyall was known to be an avid computer user and enjoyed spending time conversing online.
Timeline of Events
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1998-03-02
21:20Departed employment
Suzanne Lyall left Crossgates Mall in Guilderland at approximately 9:20 p.m.
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1998-03-02
21:45Last sighting at Collins Circle
Believed to have exited the Capital District Transit Authority bus at Collins Circle, SUNY Albany campus, at approximately 9:45 p.m. and has not been seen since.
Key Locations
Interactive map showing important locations related to this case
Case Information
Incident:March 2, 1998 at 9:20 PM
Last Updated:June 7, 2026
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Case Information
Incident:March 2, 1998 at 9:20 PM
Last Updated:June 7, 2026