The person at the center of this case
Suzanne G. Lyall
Missing Person · Open
28 years waiting · since 1998
SUZANNE G. LYALL
Justice for Suzanne G. Lyall — the trail went cold in 1998, but the truth hasn't.
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Key leads to think about
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evidence
Lead #1What happened to Suzanne between exiting the bus at Collins Circle and her disappearance—did she encounter someone on campus or nearby?
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witness
Lead #2Were there other passengers on the bus or people at Collins Circle who may have seen her that evening?
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clue
Lead #3Given her active online presence, could digital communications or contacts from that night provide leads?
Suzanne G. Lyall, a 19-year-old SUNY Albany student, disappeared on March 2, 1998, after leaving her job at Crossgates Mall and boarding a bus toward campus; she was last seen exiting at Collins Circle around 9:45 p.m. and has never been found. Despite being an avid computer user with regular online activity, no trace of her has emerged in over 25 years, making this case a significant unsolved mystery in New York. Anyone with information about her whereabouts or suspicious activity that evening is urged to contact the FBI Albany Field Office.
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More leads to consider
Beyond the top three above — each detail below could be the thread that pulls this case open.
📍
location
Lead #4Why was Collins Circle chosen as her destination, and were there regular patterns to her movements that evening?
Have information about any of these leads?
Even the smallest detail could be the key to solving this case.
Official wording
Source Narrative
March 2, 1998 Albany, New York Suzanne Lyall was last seen on the evening of March 2, 1998, at approximately 9:20 p.m., as she departed her place of employment at the Crossgates Mall in Guilderland, New York. Lyall was known to have boarded a Capital District Transit Authority bus heading to Collins Circle at the State University of New York (SUNY), at Albany, New York, where she was a student.
It is believed that she exited the bus at Collins Circle at approximately 9:45 p.m. and has not been seen since that time.
Remarks: Suzanne Lyall has a light brown birthmark on her left calf, a mole on her left cheek beneath her ear lobe, and a surgical scar on her left foot. Lyall was last seen wearing a long black trench coat, a black shirt, and blue jeans.
She was carrying a black book bag or tote bag. Lyall was known to be an avid computer user and enjoyed spending time conversing online.
Timeline of Events
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1998-03-02
21:20Departure from workplace
Suzanne Lyall departed Crossgates Mall in Guilderland at approximately 9:20 p.m.
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1998-03-02
21:45Last sighting at Collins Circle
Lyall is believed to have exited the Capital District Transit Authority bus at Collins Circle, SUNY Albany campus, at approximately 9:45 p.m. and has not been seen since.
Key Locations
Interactive map showing important locations related to this case
Case Information
Incident:March 2, 1998 at 9:20 PM
Last Updated:July 24, 2026
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Case Information
Incident:March 2, 1998 at 9:20 PM
Last Updated:July 24, 2026